Frequently Asked Questions
1. Who pays for the repair of my vehicle?
If the damage to your vehicle is the result of your error and you have comprehensive and /or collision coverage, then your insurance company pays for the repairs (less your deductible). You are responsible for paying the deductible amount directly to the repair facility upon completion of repairs. If the damage to your vehicle is a result of the error or negligence of someone else, then their insurance company is responsible for paying the full amount of the repair cost.
2. Will the insurance company guarantee the repair work?
The collision repair facility guarantees its own work. An insurance company or other third-party cannot effectively guarantee the quality and thoroughness of the repairs. Click here to view Auto Pro Collisions Guarantee.
3. Can I choose the shop I want to repair my vehicle?
Yes - who does the repair is entirely your decision. An insurance company may make a recommendation, but they cannot require you to take your vehicle to a facility of their choosing.
4. What about aftermarket, reconditioned or used parts?
Original equipment manufacturer's (OEM) parts are made by the manufacturer of your car and are generally higher quality and better fitting than parts that are made by non-OEM suppliers. The decision to use aftermarket, used or reconditioned parts on your vehicle instead of OEM parts should always be yours; however, many insurance policies now give the insurance company the sole right to make this economic decision. Be sure you know the terms of your policy.
What to do if you are involved in an accident:
- Stay at the scene of the accident. Check the safety of passengers in all vehicles involved. Turn off ignition switches to reduce the risk of fire. Do not attempt to move any seriously injured persons unless their vehicle is on fire.
- Get important information at the scene. In addition to obtaining information from other drivers, be sure to get the names and phone numbers of any witnesses or people who stopped to help.
- Share only pertinent information at the scene. Provide your driver's license, registration, insurance information and contact information only to other drivers and police officers. Do not discuss accident details with anyone except the police. Do not discuss responsibility with anyone except a representative of your insurance company.
- If your vehicle is not drivable, the police will call a wrecker service from their approved list unless you specify who you would like to use. Call our 24 HR. Towing Service 718-370-8697 or have the police make the call for you. If your vehicle is drivable, see us as soon as possible for a damage evaluation.
- Notify your insurance company of the accident as soon as possible and that you want Auto Pro Collision to handle the repair
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